FAQs

You’ll find answers to most of the frequently asked questions about us and our first aid training courses below, but if you have any other queries not covered here, please don’t hesitate to get in touch.

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What are the First-Aid requirements for my business?

In 2013 HSE approvals ended for first aid training provision, instead it was recommended that companies carried out due diligence checks to ensure their chosen provider was following correct protocol. Training providers could register with an awarding body (such as Qualsafe) which would carry out the due diligence checks for them. Alternatively companies looking for a first aid provider could use those registered with voluntary aided society bodies and carry out some checks, or if they chose a training provider registered with a first aid trade body, or not registered at all they would need to take full responsibility for undertaking all checks.

Angel Training chose to register with Qualsafe.  You can assess your requirements using our online calculator direct from this website, safe in the knowledge any checks have already been carried out.

Are your courses suitable for people with disabilities?

Yes, we cater for all people.  All that we ask is that you please just inform us when making an enquiry so we can make sure we can cater for your need. We can provide a sign language interpreter for people that are hearing impaired at an extra cost.  Electronic copies of hand outs or large print versions are available at no extra cost.

What can I expect on the day?

Everyone’s experience differs, but what you can expect is a professional and dedicated trainer who will answer any questions that you may have. There are written elements of the course but also expect to get hands-on. Please have a look at our gallery page of people actually on the courses.

Can I have a copy of your terms and conditions?

Yes, just contact us and let us know which courses you’re interested in and request the T&Cs and we’ll do the rest.  You can also view our Terms and Conditions here.

What do I wear on the day?

Wear comfortable appropriate clothing, and flat shoes as you will be required to be hands-on.

How long is my certificate valid for?

All certificates are valid for three years. The awarding body recommends that all First-Aid courses are updated with the half day refresher on a yearly basis (although this is not compulsory it is strongly recommended). Fire safety, healthcare and manual handling courses are not recommended to be updated annually but we can facilitate this if it is required.

How long will the course last on the day?

All of our courses vary in length, but you will find specific course information on the courses pages.

When will I receive my certificate?

Certificates are printed within 72 hours of invoices being settled.

For online courses, as soon as you successfully complete the course you will be able to immediately download your certificate.

What payment terms and payment types are accepted?

Home visits must be secured by a 50% deposit at time of booking, When it comes to home visits we only accept balance payment by cash on the day.

For corporate and business clients there is a 28 day invoice term, and your invoice will show the date by which the payment must be received. If this date is not adhered to then interest will be charged.  Interest rates are listed in our terms and conditions.

BACS and cheques are accepted for business and corporate clients.  Details of how to pay are included on your invoice.

For our online courses we accept payment via paypal. You do not need to have a paypal account in order to use this part of our service, you can pay via paypal directly from your credit/debit card.

Unfortunately we are unable to accept paypal transactions for any of our other courses, besides our online services.

When and where are your courses held?

All of our courses can to be scheduled at a date/time to suit you – just contact us to find out whether your preferred date is available.

Courses can be held in the evenings or at the weekend for a small surcharge of £50 applied to the course fee.

We also offered scheduled open course dates for some of our courses, which are held at a venue in Larkfield, Kent.

We come to you for home visit courses, or in the case of company/charity bookings we will come to your venue (mileage surcharges of 45p per mile may apply).

Our online courses can begin whenever you wish, simply purchase a license, log in and begin learning!

How do the online courses work?

If you are interested in any of the online courses you have the option to try module 1 before you buy. This gives you a feel for the course, so you can check the content is suitable for you, and see how the video presentations work.

To either trial a course or log in to one you have purchased  simply click the required link “log in or register a trial” if you want to purchase a course please click this link “buy this online course”

Once you register for a trial, or purchase a course, you will automatically be emailed a log in name and password direct to the email you signed up with. Please keep an eye out in your spam or junk boxes if this doesn’t arrive within 5 minutes. This facility works even out of office hours so you really can begin any time.

You will need to have the sound enabled for all our videos, and some require flash player to be installed on your device.

Our online courses are tailored and branded for us specifically, but registered to us under a licence. This means a new window will open to the hosting site when you begin the courses. This is perfectly safe but if you have any concerns please don’t hesitate to contact us.

Do your prices include VAT?

As a small independent business we are not registered for VAT so the prices you see for both our onsite and online courses, are the prices you pay. Mileage may however be applied for courses held outside of Kent.

 

Is mileage applied to all courses?

Mileage is applied to both home visits and courses held outside the county of Kent. Mileage fee’s are charged at 45p per mile and you will be notified of the fees at the time of enquiry, so are aware of the full costs prior to booking.

For corporate courses held in Kent no mileage fee’s are applied.

For further questions please feel free to contact us